Last updated: September 2026
At Naveed Fragrances, customer satisfaction is our priority. Every order is carefully inspected for quality before it leaves our facility. Please read our refund and return policy below.
🚫 No Returns or Exchanges
Due to the personal and hygienic nature of fragrances, we do not accept returns or exchanges once an order has been delivered. This applies to all products, including 50ml and 100ml bottles, Discovery Boxes, sample-sized products, and Sale or Promotional items.
Please note: Screen and lighting conditions vary across devices, so the actual color or texture of a product may look slightly different in person than it does in photos. This natural variation is not considered a defect and is not eligible for return or exchange.
✅ Damaged or Incorrect Items
While we don’t accept general returns or exchanges, we stand behind the quality of what we send. If you receive a damaged, defective, or incorrect item, we will make it right.
Report it within 3 days of delivery. Send us clear photos or a short video clearly showing the issue along with the product packaging. This evidence is required for us to investigate and resolve your case. Once received, our team will review it promptly and arrange a suitable resolution — a replacement or a refund, depending on the situation. Please note that you are responsible for the cost of returning the items to us.
💳 Refund Processing
Where a refund is approved for a damaged or incorrect item, it will be processed to your original payment method within 7–10 business days. Any original shipping charges are non-refundable.
Need help with an order?
WhatsApp us at 0310-1997444