🔒 Privacy Policy

Last updated: September 2026

At Naveed Fragrances, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and how it is used when you shop with us on naveedfragrances.com or reach out to us on WhatsApp.

📋 Information We Collect

When you place an order or contact us, we collect the following details:

• Name, phone number, and delivery address — required to process and deliver your order
• Order details — items purchased, quantities, and order value
• WhatsApp conversation details, when you message us for orders or support
• Basic technical data such as IP address and browser type, collected automatically while browsing our site

We do not collect or store your card or bank details. All Cash on Delivery (COD) orders are settled directly with our courier partner at the time of delivery.

🎯 How We Use Your Information

• To process, pack, and deliver your order through our courier partner, TCS
• To contact you via phone or WhatsApp regarding order confirmation, delivery updates, or support
• To respond to inquiries and provide customer service
• To improve our products, website experience, and service quality
• To show you relevant offers and product updates through our social media and advertising channels

🤝 Sharing Your Information

We do not sell or rent your personal information to third parties. We only share necessary order details with:

• TCS courier services — to deliver your order to your address
• WhatsApp Business — to communicate with you about your order

🍪 Cookies

Our website uses cookies to keep your cart contents saved, remember your preferences, and understand how visitors use our site so we can improve it. You can disable cookies through your browser settings, though some features of the site — like the shopping cart — may not work properly without them.

🔒 How We Protect Your Data

Your information is stored securely within our WooCommerce store and is accessible only to authorized staff who need it to process your order. We take reasonable precautions to protect your data from unauthorized access, alteration, or disclosure.

🗂️ Data Retention

We retain order and customer information for as long as necessary to fulfill orders, handle any related support requests, and meet our legal or accounting obligations.

✅ Your Rights

You can, at any time:

• Ask us what personal information we hold about you
• Request corrections to inaccurate information
• Request that we delete your personal data, where we are not legally required to keep it
• Opt out of promotional messages on WhatsApp or social media at any time

To make any of these requests, simply message us on WhatsApp.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised date.